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Prices

All prices are in New Zealand dollars and are shown both with GST and without GST (as retailers also purchase wholesale from us). GST is not added to the Shipping cost.

Purchases

All purchases must be paid in full prior to dispatch.
Prices shown do not include freight.

Shipping

All parcels are tracked and shipped on a Monday* therefore arrival of products may take 5 – 7 days.

* Usual shipping on a Monday except for public holidays that fall on a Monday, where shipping will then be on Tuesday. Orders placed during the lead up to Christmas will also be posted for delivery daily.

What countries do you ship to?

We just ship to New Zealand presently, although contact us for Australia delivery for different shipping rates.

Payments

We accept Visa and MasterCard. Payment is made using PaymentExpress and PayPal. Payment details are sent over a Secure Server for your protection.

No credit card details are stored on this website or on our server.

For New Zealand orders we also accept payment via Bank Transfer.

The name that will appear on your statement will be HERBAL PAIN RELIEF.


View PaymentExpress Privacy Policy here.

Returns and Refunds

If you receive goods damaged on arrival, please contact us immediately, so the issue can be resolved.
Only unopened products may be returned for refund.

Contact us if you have any problems or issues with the products.

Privacy

We are committed to ensuring the privacy of our visitors and customers. Under no circumstances will our visitors or customers data including email addresses etc be given to any third parties.

We are fully dedicated to the complete privacy of all customer information. For customers purchasing goods through this website, the required purchase information is guaranteed to remain confidential. Under no circumstances will we sell or share your personal information with a third party that is not directly involved with your transaction.

If you have any questions about this security/privacy statement or the practices of this site, please contact us.

Company

We are a fully New Zealand owned and operated business.

We are a registered New Zealand company: Herbal Pain Relief Ltd and are trading as Herbal Pain Relief.

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